How soon will I receive my order?
The time required to process the order is usually 24-48 hours. Once your order has been shipped, the delivery time in Italy is usually 1-2 business days, and 3-8 business days for international shipments. Note that during holiday periods, limited edition launches and restocks, this time may vary.
Myskin Care is not responsible for any shipping deliveries that could be affected by customs duties, natural events or strikes or delays in air and land transport, or any additional costs, customs or back-end charges once the package has left Italy.
What courier do you use?
Myskin Care uses DHL for all national and international orders, based on availability we also use SDA to speed up shipping in Italy.
Can I change my order?
Please contact email@example.com as soon as possible. We will try our best to accommodate your request! However we cannot guarantee that any changes will be made once the order has been placed.
Can I cancel my order?
Unfortunately we are unable to cancel orders once the order has been confirmed.
Can I return my order?
Skin takes up to two weeks to adapt to any change in product, so please allow this time to begin seeing the effects of MYSKIN. To ensure the safety of our team during covid-19, unfortunately we are not accepting any returns at this time. As these are body care products, we are unfortunately unable to offer refunds, returns or exchanges. We cannot guarantee that the product has been tried and / or opened, therefore, all sales are final. Please note that Myskin Care of AEJ srl reserves the right to refuse all returns, reshipments and refunds.
N.B. In the unlikely event that a product has arrived damaged, the customer must contact customer service at firstname.lastname@example.org within 48 hours of receipt. The customer must include photos of the problem and a screenshot of the order confirmation email.
How can I check the status of my order?
Once your order is confirmed, it can take 24 to 48 hours to prepare it. As soon as your order is delivered to the courier you will receive a message with all the tracking information. To keep track of your shipment you simply need to connect to the courier page and enter the waybill number.
What forms of payment do you accept?
We accept online payments via Visa, Mastercard, American Express and Paypal.
Why was I charged twice?
You will be charged for what you purchased, if you see duplicate charges, please wait a few days and the problem should be corrected automatically. However, if the problem persists and you are sure you have only placed one order, please email us at email@example.com with a screenshot of the duplicate cost for further assistance.
I have not received an order confirmation, what should I do?
Sometimes, due to high demand, order confirmation can take up to 24 hours. If you have not received the order confirmation email after 24 hours, please contact us at firstname.lastname@example.org with your request.
I received the wrong items what should I do?
Please contact email@example.com within 48 hours of receiving your order so that we can take care of it. Please provide us with your order number along with a photo of the wrong item you received.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving your order, at firstname.lastname@example.org Provide us with your order number and some photos of the damaged product (s).
I refused my delivery, where is my refund?
Refused delivery carries a cost so outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once your return has been processed.
N.B PLEASE NOTE THAT INTERNATIONAL ORDERS WILL NOT BE REFUNDED.
My package is frozen and the tracking shows no movement, what should I do?
For domestic orders, the package can only be considered lost if there has been no movement for 10 working days from the day of shipment. Please email email@example.com if your shipment shows no movement from the courier tracking information.
Does Myskin Care offer gifts with purchase promotions?
On the occasion of certain events, Myskin Care will apply a gift with the purchase to orders. Please note that, unless otherwise indicated, all free gifts applied to customer orders are added while stocks last and are not guaranteed. All samples, packages, stickers and other products or merchandise are subject to change and subject to availability.
How can I find more information about a product?
Product details are available on the product page, but if you have any further questions, please send us an email at firstname.lastname@example.org
I entered the wrong address in my order, what should I do?
Please be careful when entering your shipping address, Myskin Care will not be responsible for orders sent to the wrong delivery address provided by the customer. We recommend that you contact the courier provided with a tracking number.
Do you ship internationally?
We ship to most countries in the world. All international parcels are shipped via DHL. Items shipped outside of Italy may be subject to customs duties, taxes and / or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Myskin Care.
We are not responsible for any shipping deliveries that may be affected by customs, natural events, transfers from DHL to the local courier in your country or strikes or delays in air and ground transportation once the package has left Italy.
Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
Can I purchase products only through the website?
Myskin Care is currently available only on myskin-care.it
How much is shipping?
5,95 € For national shipments and for orders under 30 €
FREE for national orders over € 30
For orders €0 - €99.99 EURO, International shipping is €16.95. We offer Free international shipping on orders €100 EURO or more :)
Do I need to create an account to place an order?
No. You don't need to have an account to place an order. You can also place an order as a guest and follow the procedure.
How can I subscribe or cancel my email subscription?
You can easily subscribe to emails by visiting myskin-care.it located at the footer. If you wish to unsubscribe / unsubscribe, you can click Unsubscribe by locating the "Unsubscribe" link within the email subscription.
I forgot my password, what should I do?
To reset your password, go to https://myskin-care.it/account/login and click on "Forgot your password?" above the login button. You will be prompted to enter your email address which you used to create your account. Once sent, you will receive an email notification with a link to reset your password. Once this is done, you can log in with your new password as normal.
PRODUCTS AND INGREDIENTS
Are your products natural?
Whenever possible, we choose naturally derived rather than synthetic ingredients in all formulations.
Does Myskin use parabens?
Myskin Care does not use parabens any of our products.
Do you test products on animals?
Myskin Care does not test products on animals. All of our products are cruelty-free.
Are the products safe to use for all skin types?
All products have been formulated to be suitable and safe for all skin types, but if you have specific concerns, we recommend that you consult your doctor with the list of ingredients on the website.
Are your products safe?
Yes, all products have been tested by a certified dermatologist and have passed industry standard tests.
At what temperature should these products be stored?
It is recommended to store the products in a cool and dry place away from direct sunlight and excessive heat.
For other doubts or questions you can contact us at the e-mail address